Effective Date: July 1, 2025

Please read these Terms of Service ("Terms," "ToS") carefully before using the www.collectiveheartsia.com website (the "Website") operated by Collective Hearts Counseling LLC ("us," "we," or "our").

Your access to and use of the Website is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access the Website.

1. No Medical Advice or Therapist-Client Relationship

The content provided on this Website, including text, graphics, images, and other information, is for informational purposes only and is intended to provide general information about Collective Hearts Counseling LLC and the services we offer.

• It does NOT constitute medical advice, diagnosis, treatment, or professional therapeutic advice.

• Use of this Website does NOT create a therapist-client relationship between you and Collective Hearts Counseling LLC or any of its therapists. A therapist-client relationship can only be established through a formal intake process, including signed consent forms and an initial assessment.

• Always seek the advice of a qualified healthcare professional with any questions you may have regarding a medical condition or mental health concerns. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.

• Do not use this Website for medical emergencies. If you are experiencing a mental health crisis or emergency, please call 911 or a local crisis hotline immediately.

2. Intellectual Property

The Website and its original content, features, and functionality (including text, graphics, logos, images, and software) are and will remain the exclusive property of Collective Hearts Counseling LLC and its licensors. The Website is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Collective Hearts Counseling LLC.

3. User Responsibilities and Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms. You agree not to use the Website:

• In any way that violates any applicable federal, state, local, or international law or regulation.

• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm Collective Hearts Counseling LLC or users of the Website or expose them to liability.

• To impersonate or attempt to impersonate Collective Hearts Counseling LLC, a Collective Hearts Counseling LLC employee, another user, or any other person or entity.

• To send any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.

• To transmit, or procure the sending of, any unlawful, defamatory, obscene, offensive, hateful, or otherwise objectionable material.

• To post or transmit any material that is confidential, proprietary, or infringing on the rights of others.

• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm Collective Hearts Counseling LLC or users of the Website.

Additionally, you agree not to:

• Use the Website in any manner that could disable, overburden, damage, or impair the Website or interfere with any other party's use of the Website.

• Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.

• Use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent.

• Introduce any viruses, Trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.

• Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.

4. Links to Other Websites

Our Website may contain links to third-party websites or services that are not owned or controlled by Collective Hearts Counseling LLC.

Collective Hearts Counseling LLC has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that Collective Hearts Counseling LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

5. Disclaimer of Warranties

Your use of the Website is at your sole risk. The Website is provided on an "AS IS" and "AS AVAILABLE" basis. The Website is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Collective Hearts Counseling LLC, its therapists, employees, or affiliates do not warrant that:

• a) The Website will function uninterrupted, securely, or be available at any particular time or location;

• b) Any errors or defects will be corrected;

• c) The Website is free of viruses or other harmful components; or

• d) The results of using the Website will meet your requirements.

6. Limitation of Liability

In no event shall Collective Hearts Counseling LLC, its therapists, directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• (i) your access to or use of or inability to access or use the Website;

• (ii) any conduct or content of any third party on the Website;

• (iii) any content obtained from the Website; and

• (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

7. Indemnification

You agree to defend, indemnify, and hold harmless Collective Hearts Counseling LLC and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Website, or b) a breach of these Terms.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Iowa, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Website and supersede and replace any prior agreements we might have had between us regarding the Website.

9. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Website.

10. Contact Us

If you have any questions about these Terms, please contact us at:

Collective Hearts Counseling LLC

1231 Park Place NE, Suite A Cedar Rapids, IA 52402

Email: jenny@collectiveheartsia.com